Hot Springs Connection Stats
by Vicky Nash, Hot Springs Connection


Introduction of each hot springs represented at HSC
by Jessica Meath, Hot Springs Connection


Introducing the new Hot Springs Association
by Schawna Thoma, Northern Compass Group


Agua Caliente Band of Cahuilla Indians
— the history of the Agua Caliente hot spring and the new Agua Caliente Cultural Plaza, Spa and Bathhouse in Palm Springs opening in 2020


Ten Secrets to Website Success for the Busy Manager: How to Increase Rankings, Traffic and Conversion Rates
workshop by Trent Blizzard, Blizzard Press


Balneology Association of North America — Conscious Waters: The Ten Domains, BANA Flow Formula and Balneology Best Practices
panel discussion by Janet Abbott, Dr. Jonathan Paul DeVerville, Nancy Welliver — ND, Dr. Marcus Coplin, Chris Devlin — FNP


Hot Springs and CBD Products a Natural Fit
by Bryan Ward and Jeff Scheiffler, Sopris Health & Wellness


Customer Service in Hospitality and Tourism
by  David K. Aaker, internationally recognized motivational speaker, trainer and author in customer service, leadership and communication


2019 Hydrothermal Trends: Thinking Outside the “Hot Springs” Box to Increase Revenues
by Matt Williamson, Design for Leisure


Reimagining Historic Hot Springs for the Next Generation: Trends, Funding, Design and Construction
panel discussion by Walker Christensen and Jen Dicuollo of DHM Design with Paige Byron Curry, Astoria Park Conservancy


The Great Victorian Bathing Trail in Australia
by Matt Sykes, Peninsula Hot Springs – Australia


Introducing the new Hot Springs of America website
by Jessica Meath, Hot Springs of America, Inc.


How Geothermal Tourism Helps to Build Thriving Communities
– with an overview of the:

  • World Federation of Hydrotherapy and Climatotherapy (FEMTEC)
  • Global Wellness Institute’s Hot Springs Initiative
  • Global Thermal Think Tank (G3T) China and Japan
  • Victoria Hot Springs PhD research to be conducted in Australia

by Charles Davidson, Peninsula Hot Springs – Australia


Water Sanitation / Unique Requirements When Using Geothermal Water / The Guest Experience
by Allen Clawson and Dan Aldred, Cloward H2O


Spa Design That Affects the Bottom Line
by Lynn Curry, RLA — Resources For Leisure Assets


The Hidden Waters and Spas of Desert Hot Springs
by  Jeff Bowman, historian and former owner of Living Waters Spa


Building a Brand New Hot Springs
by Steve Beckley and Mogli Cooper
Iron Mountain Hot Springs, Glenwood Springs, Colorado


Geothermal Greenhouses and Microbreweries – Adding Value to Your Hot Springs Resort
by Jeff Birkby, geothermal energy specialist and author


Best Ideas: Harvesting Great Ideas from Hot Springs Owners and Vendors
facilitated by David K. Aaker