Hot Springs Connection 2021
SCHEDULE

Download OFFICIAL CONFERENCE PROGRAM here.

MONDAY, MAY 17, 2021

 

Quinn’s Hot Springs Resort

190 Hwy 135

Paradise, MT 59856

 

 

after 1:00 PM

Lodging check-in

 

 

anytime between 2:00 – 5:00 PM

Registration Desk – pick up name badge and conference program

Paradise Hall Event Center, Quinn’s Hot Springs Resort

 

 

4:00 – 6:15 PM

HOT SPRINGS TRADE EXCHANGE

 

 

5:00 – 8:00 PM

WELCOME RECEPTION

Sponsored by AARFID

 

 

6:15 – 7:00 PM

Greetings!

by Vicky Nash, Hot Springs Connection founder and CEO

 

Meet All of Our Attendees

by Jessica Meath, Hot Springs Connection

 

 

7:00 – 7:30 PM

PRESENTATION

Automatic Identification Systems

by Matt Monnat, Executive Vice President and James Hardy, Director of Business Development for AARFID

AARFID is an industry leader providing automatic identification solutions for the hospitality industry with a strong focus on contactless radio frequency identification (RFID) communication and innovative software. For state-of-the-art, proven technology, AARFID’s devices and systems include key cards, key wristbands, mobile key room activation, towel and linen inventory control, among others.

 

 

7:30 – 8:00 PM

HOT SPRINGS TRADE EXCHANGE

 

EVENING

IMMERSIVE DIALOGUE in the hot springs pools

(pools open until 11 PM; Quinn’s Tavern will be open)

 


 

TUESDAY, MAY 18, 2021

 

8:00 AM

Registration Desk – pick up name badge and conference program

 

 

8:00 – 8:30 AM

HOT SPRINGS TRADE EXCHANGE

 

 

8:00 – 9:00 AM

BREAKFAST

 

 

8:45 – 9:00 AM

Agenda

by Vicky Nash, Hot Springs Connection

 

 

9:00 – 9:15 AM

PRESENTATION

History of Quinn’s Hot Springs Resort

by Ben Slusser, Vice President/Director of Operations for Quinn’s Hot Springs Resort

 

 

9:15 – 11:00 AM

BEHIND-THE-SCENES TOUR of QUINN’S HOT SPRINGS RESORT

See how this property operates and get an up-close look at the brand new pools.

 

11:00 – 11:30 AM

PRESENTATION

Building New Pools – What We Learned

by Ben Slusser, Vice President/Director of Operations and Damian Albright, Projects & Infrastructure Manager for Quinn’s Hot Springs Resort

A candid discussion about the entire construction process – hydrology, design, flow rates and heat exchangers.

 

 

11:30 AM – 12:00 PM

HOT SPRINGS TRADE EXCHANGE

 

 

12:00 – 1:00 PM

LUNCH

Sponsored by Medicine Springs

12:45 – 1:00 PM

Medicine Springs Mineral Therapy – harnessing the geothermal healing powers of Mother Nature

by Brandon & Julie Price

 

1:00 – 1:30 PM

HOT SPRINGS TRADE EXCHANGE

 

 

1:30 – 2:15 PM

PRESENTATION

Chlorine Regulation

by Gene Gudmundson – owner of Spa Hot Springs, White Sulphur Springs, MT and former President of the Montana Hot Springs Association

Legislative actions to alter chlorination requirements for hot springs facilities.

 

 

2:15 – 2:45 PM

PRESENTATION

Model Aquatic Health Code

by Allen Clawson, Cloward H2O and Schawna Thoma, U.S. Hot Springs Business & Trade Association

Through science-based guidance from the Centers for Disease Control and Prevention (CDC), the Model Aquatic Health Code (MAHC) is the only all-inclusive national pool code that addresses current aquatic issues.

 

 

2:45 – 3:00 PM

PRESENTATION

Global Hot Springs Collaborations

by Vicky Nash and David Dronet, owner of The Springs Resort & Spa, Pagosa Springs, CO

  • Global Wellness Institute – Hot Springs Initiative
  • World Bathing Day
  • World Wellness Weekend
  • Soakember

 

3:00 – 3:30 PM

HOT SPRINGS TRADE EXCHANGE

 

 

3:30 – 4:00 PM

HOT TOPICS

– roundtable discussions

What did your property successfully implement during the pandemic that will continue to be regular operating procedure?

 

 

4:00 – 4:30 PM

PRESENTATION

A Social History of Montana’s Hot Springs

by Jeff Birkby, geothermal energy consultant & hot springs book author

The author of A Consumer’s Guide to Geothermal Energy in Montana, Montana’s Hotsprings, and other books on western hot springs, Jeff will discuss the social history of Montana’s hot springs from early use of pools by the area’s Tribal people to the grandiose elegance of the Broadwater Resort near Helena.

 

 

4:30 – 5:00 PM

PRESENTATION and EVENT

World Water Tasting IX

Sponsored by water sommelier Janet Abbott and the Balneology Association of North America

Enjoy tasting a selection of waters from Montana artesian springs. Featuring Richard’s Rainwater from Austin, TX, surprise international sparkling waters, and municipal choice.

A blind panel will taste and choose waters in categories of Best Still, Best Sparkling, Presentation, Packaging and Message.

 

 

5:00 – 6:00 PM

HOT SPRINGS TRADE EXCHANGE

 

 

7:00 PM

DINNER

 

 

EVENING

IN-DEPTH DISCUSSIONS in the hot springs pools

 


 

WEDNESDAY, MAY 19, 2021

 

8:00 – 8:30 AM

HOT SPRINGS TRADE EXCHANGE

 

 

8:00 – 9:00 AM

BREAKFAST

Sponsored by Cloward H2O

8:45 – 9:00 AM

Maximizing and Optimizing Your Natural Resources

by Dan Aldred, Sr. Engineer & Project Manager

 

 

9:00 – 9:15 AM

PRESENTATION

New Construction and Restoration Projects

by Vicky Nash and Jessica Meath

A slide show of what’s new and improved at hot springs resorts and facilities around the globe.

 

 

9:15 – 10:00 AM

PRESENTATION

The Importance of Master Planning for New Development, Restoration and Reconstruction of Hot Springs and Spa Properties

by Walker Christensen and Jen Dicuollo with DHM Design

Extraordinary places can create extraordinary experiences, but it doesn’t happen by accident. More often than not, those experiential high points occur by design. That’s especially true when it comes to the unique setting and special challenges of hot springs properties.

 

 

10:00 – 10:30 AM

HOT SPRINGS TRADE EXCHANGE

 

 

10:30 – 11:00 AM

INTERACTIVE DISCUSSION WITH SPA INDUSTRY EXPERTS

Spa Trends

Industry outlook for design, products, treatments, hydrotherapy, and health, healing & wellness practices and how to successfully incorporate them into your facility.

 

 

11:00 – 11:30 AM

PRESENTATION

Report from U.S. Hot Springs Business & Trade Association

by Mark Begich, Board President

Learn how this organization is evolving and how to participate. Also, an update on recovery resources.

 

 

11:30 AM – 12:00 PM

HOT SPRINGS TRADE EXCHANGE

 

 

12:00 – 1:00 PM

LUNCH

Sponsored by R2M2 Solutions

12:45 – 1:00 PM

How R2M2 Works for You

by Charla Brewer

 

 

1:00 – 1:30 PM

HOT SPRINGS TRADE EXCHANGE

 

 

1:30 – 2:30 PM

PRESENTATION

Hospitality Training and Customer Service 

by Jim Mikula, Vice President of Business Development – Off Road Hospitality Group

Jim is an experienced senior executive in the lifestyle industry including hotels, resorts, fractional and private clubs. He has worked in operational, marketing & sales, development, and consulting roles with companies such as Four Seasons Hotels & Resorts, Mandarin Oriental Hotel Group, Hunt Realty Investments, The Irvine Company, Telluride Ski Resort among others. An author and expert in the areas of leadership, service innovation and motivation, he has conducted workshops in North America, Asia and Europe.

 

 

2:30 – 3:00 PM

HOT TOPICS

– roundtable discussions

What are you doing to build a more inclusive and sustainable business?

 

 

3:00 – 3:30 PM

HOT SPRINGS TRADE EXCHANGE

 

 

3:30 – 4:30 PM

PRESENTATION

Balneology Association of North America – The Language of The Waters

panel discussion by:

  • Janet Abbott, Director of The Language of The Waters
  • Dr. Jonathan Paul DeVerville, Director of Spa Cultures
  • Dr. Marcus Coplin, Director of Water Medicine
  • Chris Devlin, FNP, Director of Advocacy and Outreach

 

Balneology is essential to our relationship with natural mineral waters through research, information and education of traditional practices for health and wellbeing. The language used to understand the waters is multifaceted. One can describe a blissful cultural soaking experience or delve into a focused study of a nuanced mineral analysis or observe the historic past to foresee the waters of the future.

 

The directors of the Balneology Association of North America dive deep into the language of the waters – Ten Domains, Best Practices and BANA Flow Formula – as the language of health and wellbeing.

 

 

4:30 – 5:00 PM

GROUP PHOTO

 

 

5:00 – 6:00 PM

PRESENTATION and EVENT

Microbrew Tasting

by Scott Randall, General Manager for Saratoga Hot Springs Resort in Saratoga, WY

Sample beers from Snowy Mountain Brewery and Pub.

 

 

5:00 – 6:00 PM

HOT SPRINGS TRADE EXCHANGE

 

 

7:00 PM

DINNER

 

 

POOLING of IDEAS in the hot springs pools

 


 

THURSDAY, MAY 20, 2021

 

8:00 – 9:00 AM

HOT SPRINGS TRADE EXCHANGE

 

 

8:00 – 9:00 AM

BREAKFAST

 

 

9:00 – 10:00 AM

INTERACTIVE SESSIONS

 

  1. Magic Water
    by Dan Carter and Bryan Yearout, Durango Hot Springs Resort & Spa
  2. Water Quality and New Sanitation Protocols
    led by Mike Geyer, Pure Vision Technologies
  3. Selecting the Right Pumps
    led by Jeff Davis, Tsurumi Pump

 

10:00 – 10:30

HOT SPRINGS TRADE EXCHANGE

 

10:30 – 11:30 AM

INTERACTIVE SESSIONS

  1. Utilizing Geothermal Heat
    led by Tom Brokaw, ElectraTherm
  2. Drowning Risks
    led by Dan Carter and Bryan Yearout, Durango Hot Springs Resort & Spa
  3. Effectively Dealing With Rising Insurance Costs
    led by Nettie Avery, Glenwood Insurance

 

 

11:30 AM – 12:00 PM

HOT SPRINGS TRADE EXCHANGE

 

 

12:00 – 1:00 PM

LUNCH

 

 

 

 

OPTIONAL FIELD TRIP to the HISTORIC TOWN of HOT SPRINGS, MONTANA

Founded in 1910 at the edge of the Flathead Indian Reservation, the town of Hot Springs, Montana is named for the local geothermal waters that still bubble throughout the area. Hot Springs was famous in the late 1940s through the 1960s for a 21-day cure at the Camas Bathhouse complex operated by the Confederated Salish & Kootenai Tribes. The town’s motto is still “Limp in, leap out.”

 

1:00 – 1:30 PM

PRESENTATION

History of Hot Springs, Montana

by Randy Woods, Mayor

 

1:30 PM

BOARD the BUS

 

2:00 – 4:00 PM

Drive throughout Hot Springs, MT past historic bathhouse locations.

 

SITE TOURS:

Symes Hot Springs Hotel & Mineral Baths

Sophia Springs

Alameda’s Hot Springs Retreat

 

 

4:30 PM

Arrive back at Quinn’s Hot Springs Resort

 

 

Dinner on your own at Harwood House Restaurant

– please make reservations

 

 

SOCIAL SOAK in the hot springs pools