Hot Springs Connection Schedule

Part One

Palm Springs

MONDAY, NOVEMBER 4

Miramonte Indian Wells Resort 

mid-afternoon: Check-in at hotel and pick up registration package.

5:00 – 8:00 PM: Welcome Reception and Dinner
sponsored by R2M2 Solutions by Blu3 MG

TUESDAY, NOVEMBER 5

Miramonte Indian Wells Resort – ballroom
Breakfast

GENERAL SESSION:

Introduction of each hot springs in attendance

Introducing the new Hot Springs Association 
by Mark Begich, Northern Compass Group 

Agua Caliente Band of Cahuilla Indians
– the history of the Agua Caliente hot spring and the new Agua Caliente Cultural Plaza, Spa and Bathhouse in Palm Springs opening in 2020

Trade Exchange – meet with suppliers & vendors

Break-out Sessions – meeting rooms 

OPTION 1:
Ten Secrets to Website Success for the Busy Manager: How to Increase Rankings, Traffic and Conversion Rates
workshop by Trent Blizzard, Blizzard Press 

OPTION 2:
Balneology Association of North America – Flow Form, Best Practices, and Conscious Waters
panel discussion by Janet Abbott, Dr. Jonathan Paul DeVerville, Nancy Welliver – ND, Marcus Coplin, Chris Devlin – FNP 

Trade Exchange – meet with suppliers & vendors

Lunch – ballroom
How to Simplify and Unify Systems for Top-Notch Customer Service
by Charla Brewer, R2M2

Keynote Speaker
Customer Service in Hospitality and Tourism
by David K. Aaker

Trade Exchange – meet with suppliers & vendors

Break-out Sessions – meeting rooms

OPTION 1:
2019 Hydrothermal Trends: Thinking Outside the “Hot Springs” Box to Increase Revenues
by Matt Williamson, Design for Leisure

OPTION 2:
Reimagining Historic Hot Springs for the Next Generation: Trends, Funding, Design and Construction
panel discussion with Walker Christensen and Jen Dicuollo of DHM Design with Paige Byron Curry, Astoria Park Conservancy

Trade Exchange – meet with suppliers & vendors

Break-out Sessions – meeting rooms

Dinner on your own

WEDNESDAY, NOVEMBER 6

Miramonte Indian Wells Resort – ballroom
Breakfast

GENERAL SESSION

Hot Springs and CBD Products a Natural Fit 
by Bryan Ward and Jeff Scheiffler, Sopris Health & Wellness 

Introducing the new Hot Springs of America website
by Jessica Meath, Hot Springs of America, Inc.

How Geothermal Tourism Helps to Build thriving Communities
• provide information about the World Federation of Hydrotherapy and Climatotherapy (FEMTEC)
• discuss Global Wellness Institute’s Hot Springs Initiative
• brief summary of Global Thermal Think Tank (G3T) China and Japan
• explain the Victoria Hot Springs PhD research that will be conducted in Australia
by Charles Davidson – Founder, Chairman and Creative Director of Peninsula Hot Springs, Victoria, Australia and Chairman for the Global Wellness Institute’s Hot Springs Initiative

Trade Exchange – meet with suppliers & vendors

Break-out Sessions – meeting rooms

OPTION 1:
Water Sanitation / Unique Requirements When Using Geothermal Water / The Guest Experience
by Allen Clawson and Dan Aldred, Cloward H2O 

OPTION 2:
Spa Design That Affects The Bottom Line
by Lynn Curry, RLA – Resources For Leisure Assets 

Trade Exchange – meet with suppliers & vendors

Lunch – ballroom

GENERAL SESSION

Automatic Identification Systems
by Chad Carpenter, AARFID 

The Hidden Waters and Spas of Desert Hot Springs
by Jeff Bowman, historian and owner of Living Waters Spa

Trade Exchange – meet with suppliers & vendors

Break-out Sessions – meeting rooms

OPTION 1:
Building a Brand New Hot Springs from Scratch
by Steve Beckley and Mogli Cooper, Iron Mountain Hot Springs

OPTION 2:
Geothermal Greenhouses and Microbreweries – Adding Value to your Hot Springs Resort
by Jeff Birkby, geothermal energy specialist and author

Trade Exchange – meet with suppliers & vendors