Hot Springs Connection Schedule

Download and print the full program here.

Part One

Palm Springs

 MONDAY, NOVEMBER 4

Miramonte Indian Wells Resort & Spa
45000 Indian Wells Lane
Indian Wells, CA 92210

 

Hotel check in

 

2:00 – 5:00 PM
Registration Desk – pick up name badge and conference program
Miramonte lobby

 

5:00 – 8:00 PM
WELCOME RECEPTION and DINNER
Miramonte’s Mesquite Lawn
sponsored by Hot Springs of America

 

Greetings!
by Vicky Nash, Hot Springs Connection conference planner

 

 

TUESDAY, NOVEMBER 5

7:00 – 8:00 AM
Registration Desk – pick up name badge and conference program
Mesquite Ballroom Foyer

 

7:30 – 8:30 AM
BREAKFAST
Mesquite Ballroom

 

8:00 – 8:45 AM
GENERAL SESSION
Mesquite Ballroom

 

What You Need To Know
by Vicky Nash, Hot Springs Connection

 

Introduction of each hot springs represented
by Jessica Meath, Hot Springs Connection

 

Introducing the new Hot Springs Association
by Schawna Thoma, Northern Compass Group

  

8:45 – 9:30 AM
Agua Caliente Band of Cahuilla Indians
– the history of the Agua Caliente hot spring and the new Agua Caliente Cultural Plaza, Spa and Bathhouse in Palm Springs opening in 2020

 

9:30 – 10:00 AM
TRADE EXCHANGE
Ironwood Foyer

 

BREAKOUT SESSIONS

10:00 AM – 11:30 AM

  • Ten Secrets to Website Success for the Busy Manager: How to Increase Rankings, Traffic and Conversion Rates
    Ironwood II meeting room
    workshop by Trent Blizzard, Blizzard Press

 

 

11:30 AM – 12:00 PM
TRADE EXCHANGE
Ironwood Foyer

 

LUNCH 12:00 – 1:00 PM
Mesquite Ballroom
contributing sponsor Sopris Health & Wellness

 

GENERAL SESSION
Mesquite Ballroom
12:45 – 12:55 PM

Hot Springs and CBD Products a Natural Fit
by Bryan Ward and Jeff Scheiffler, Sopris Health & Wellness

 

1:00 – 1:45 PM
KEYNOTE SPEAKER: Customer Service in Hospitality and Tourism
by David K. Aaker, internationally recognized motivational speaker, trainer and author in customer service, leadership and communication

 

1:45 – 2:30 PM
TRADE EXCHANGE
Ironwood Foyer

 

BREAKOUT SESSIONS

2:30 – 3:30

  • 2019 Hydrothermal Trends: Thinking Outside the “Hot Springs” Box to Increase Revenues
    Ironwood II meeting room
    by Matt Williamson, Design for Leisure

 

 

3:30 – 4:15 PM
TRADE EXCHANGE
Ironwood Foyer

 

4:15 – 5:00 PM

BREAKOUT SESSIONS

 

2) Learn About the New Hot Springs Association

Ironwood III meeting room
by Schawna Thoma, Northern Compass Group

  

5:00 – 6:00 PM
TRADE EXCHANGE
Ironwood Foyer

 

7:00 – 9:00 PM
DINNER
Mesquite Ballroom
contributing sponsor R2M2 Solutions

 

GENERAL SESSION
How to Simplify and Unify Systems for Top-Notch Customer Service
by Charla Brewer, R2M2

 

 

WEDNESDAY, NOVEMBER 6

7:30 – 8:30 AM
BREAKFAST
Mesquite Ballroom
contributing sponsor Medicine Springs

 

GENERAL SESSION
Mesquite Ballroom

 8:30 – 8:40 AM
Medicine Springs Mineral Therapy – harnessing the geothermal healing powers of Mother Nature
by Brandon Price, Medicine Springs

 

8:45 – 8:55 AM
Introducing the new Hot Springs of America website
by Jessica Meath, Hot Springs of America, Inc.

 

9:00 – 10:00 AM
How Geothermal Tourism Helps to Build Thriving Communities
– with an overview of the:

  • World Federation of Hydrotherapy and Climatotherapy (FEMTEC)
  • Global Wellness Institute’s Hot Springs Initiative
  • Global Thermal Think Tank (G3T) China and Japan
  • Victoria Hot Springs PhD research to be conducted in Australia

by Charles Davidson, Peninsula Hot Springs – Australia

 

10:00 – 10:30 AM
TRADE EXCHANGE
Ironwood Foyer

 

BREAKOUT SESSIONS

10:30 – 11:30 AM

 

  • Spa Design That Affects the Bottom Line
    Ironwood III meeting room
    by Lynn Curry, RLA – Resources For Leisure Assets

 

11:30 – 12:00 PM
TRADE EXCHANGE
Ironwood Foyer

 

LUNCH 12:00 – 1:30 PM
Mesquite Ballroom
contributing sponsor AARFID

 

GENERAL SESSION
Mesquite Ballroom

 

12:30-12:40
Automatic Identification Systems
by Chad Carpenter, AARFID

 

12:50-1:30
The Hidden Waters and Spas of Desert Hot Springs
by Jeff Bowman, historian and former owner of Living Waters Spa

 

1:30 – 2:00 PM
TRADE EXCHANGE
Ironwood Foyer

Water Tasting
sponsored by Balneology Association of North America
Featuring California spring waters – Mission Springs, Palomar Springs, Carlsbad Springs, Castle Rock Springs, Tahoe Artesian Springs
by water sommelier Janet Abbott

 

BREAKOUT SESSIONS

2:00 – 3:00 PM

 

  • Geothermal Greenhouses and Microbreweries – Adding Value to Your Hot Springs Resort
    by Jeff Birkby, geothermal energy specialist and author

 

3:00 PM
DEPART FOR DESERT HOT SPRINGS

Part Two

Desert Hot Springs

WEDNESDAY LATE AFTERNOON, NOVEMBER 6

4:00 PM
Check in at your Desert Hot Springs hotel

5:00 – 8:00 PM
Welcome to Desert Hot Springs!
RECEPTION and DINNER
Cabot’s Pueblo Museum
PLEASE CARPOOL – PARKING IS LIMITED
67616 E. Desert View Avenue
Desert Hot Springs, CA  92240
hosted by the City of Desert Hot Springs

 

LATE EVENING
Free time for soaking

 

 

THURSDAY, NOVEMBER 7

8:00 – 9:00 AM
BREAKFAST
Miracle Springs Resort in Desert Hot Springs
10625 Palm Drive
Desert Hot Springs, CA  92240

ATTENTION TWO BUNCH PALMS GUESTS:
7:30 AM – a shuttle will pick you up and transport you to Miracle Springs Resort

ALL OTHER GUESTS: drive your own vehicle to Miracle Springs Resort

 

8:30 – 8:45 AM
“SPA ZONE” – Tourism Marketing in Desert Hot Springs
by Robert Griffith, President of the Hotelier’s Association of Desert Hot Springs

 

9:00 AM – 12:00 PM
Desert Hot Springs “Behind-the-Scenes” Spa Tours
shuttle transportation provided for tours all day

 

12:00 – 1:00 PM
LUNCH
Miracle Springs Resort in Desert Hot Springs

12:15 – 12:45 PM
Best Ideas: Harvesting Great Ideas from Hot Springs Owners and Vendors
facilitated by David K. Aaker

 

1:00 – 4:00 PM
Desert Hot Springs “Behind-the-Scenes” Spa Tours
shuttle transportation provided for tours

 

4:00 – 8:00 PM
GRAND FINALE RECEPTION and DINNER
all shuttles arrive at Two Bunch Palms

Activities at Two Bunch Palms:

  • Tour hot springs pools, spa and lodging
  • Nature talks by Carey Berman
  • Healing Sound Bath in the yoga dome
  • Relax and spend time with new friends!

 

8:00 PM
shuttle transportation back to Miracle Springs Resort

 

Conference officially ends

 

 FRIDAY, NOVEMBER 8

Bon voyage!

Free time to explore the Greater Palm Springs on your own